Combined Dispute Resolution Scheme Consultation

Closed 19 Dec 2022

Opened 25 Oct 2022


We are beginning the next phase of work to improve the disputes system for learners, tertiary institutions and schools with international students. This follows the recent introduction of the Domestic Tertiary Student Contract Resolution Scheme (domestic scheme).

We are proposing to combine the domestic scheme with the International Student Contract Dispute Resolution Scheme (international scheme) to create one scheme for all tertiary and international students (combined scheme). This will simplify the disputes system, making it more accessible and easier to navigate for learners and education providers, and reduce compliance duplication for providers. This will also ensure all learners and providers have access to a scheme that is up to date with dispute resolution best practice in Aotearoa, puts people at the centre, and embeds Te Tiriti o Waitangi. We are intending that the proposed combined scheme will be in place from 1 January 2024.

This survey will be open until 19 December 2022.

Why your views matter

The feedback and input we get from this consultation will shape the policy for the scheme, which will be used to draft rules. Ensuring that the proposed combined scheme reflects the needs of its users – domestic tertiary students, international students (schooling and tertiary), and education providers (tertiary and schools with international students), is key to its success, so your input is highly valuable.

Privacy statement

The Ministry of Education collects your personal information for the purposes of analysing all responses to this consultation.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at

Taking the survey

You can answer some or all of the questions in each section. If there are any questions you do not want to answer, simply skip over them.

We encourage you to fill in the first set of questions to help us analyse and understand the perspectives of the wide range of people answering this survey.